Our policy ensures that all activities of the organization will be carried out in a systematic manner in accordance with defined and documented Policies and Procedures, will be visible and auditable, and will ensure that the needs of learners and staff are met. Our standards have gained us international accreditation status with the International Accreditation Organization (IAO) and as such, our Quality Management System aims to maintain these standards.
We realize that Quality is the responsibility of all personnel and therefore will promote a Quality Culture within the University by means of sharing information, including personnel in decision making, and delegating specific Quality Management Functions to suitably skilled and competent persons.
Where deficiencies are found, related to the operation of the Quality Management System, corrective and preventative action will be taken to ensure continual improvement of policies and procedures. The Quality System has the full commitment of Management.
Our Mission Statement and Quality Policy articulate our commitment to our learners. Learner expectations must be determined, understood, converted into requirements, and have processes designed to exceed them in order to fulfill this Mission and Quality Policy, on a daily basis. Staying close to our learners is our primary method of determining and understanding their requirements and expectations, and we accomplish this objective through a multitude of channels.
These communications and interactions ultimately yield clear, explicit requirements and expectations. The QMS ensures that these requirements are fulfilled with the aim of exceeding learner expectations.